Category Archives: Health and Wellness

Keep Calm and Be Methodical – Pretend You’re Working in an ER

There was a brief scare in our neighborhood this past weekend. Our phone rang. Our friend, who lives nearby, asked if her 12-year-old son was at our house. He wasn’t.

The child had been gone for about 15 minutes. Their family had just returned from a shopping trip with a family friend, and that family friend had forgotten one of his items at our neighbors’ house. The child said, “I’ll run it out to him, Mom.” His mother said, “I think he’s already pulled away,” and the kid replied, “I can still catch him.” As the mother was putting away groceries, she realized it had been about 10 minutes, and she hadn’t heard her son come back inside. She called through her house, went outside and looked around, called her family friend (who had not seen the child since he left her house), and then called us. Her husband jumped in his car to look for their son.

All five of us headed outside while the mom called the police. My husband took one car and left to drive an east-west pattern, and our eldest son took another car to drive a north-south pattern. Our two younger sons went on foot to check local parks. Each of us had a cell phone. I walked to our neighbors’ house, and asked my friend for details of everything that had transpired in the past 15 minutes. Their family friend had returned to their house, and he and I went inside to search the house carefully as our friend spoke to the police officers who had just arrived (small city, quick response time).

I did not think that the boy was in the house. But I looked anyway. It’s a doctor thing. Listen carefully to the story. Figure out the most likely cause. Think of the potential life-or-limb-threatening causes. Respond in a systematic way so as not to miss anything important. Being methodical and systematic also helps keep panic from taking over.

From listening to my friend and knowing the child, my assumption was that the kid had just gone to the family friend’s house. My friend did not think so – it was a mile-and-a-half away, and she said he wouldn’t have any idea how to get there. I still thought it was the most likely explanation. The police thought it was most likely that or perhaps he saw a friend and went to hang out with the friend and forgot to call home. My friend was terrified that her son had slipped on ice and was lying unconscious somewhere or that he had been abducted. I’m a mom – I get it. Same thoughts went through my own head.

The first of her fears was not overly likely, since it was the first warm day in a while, lots of people were outside, and someone would have seen him lying unconscious and called the police. The second fear was statistically very improbable. But those were the possibilities that were most threatening, so people started searching immediately. Why search inside the house? I certainly didn’t think he was hiding, but what if our friend hadn’t heard him come back inside and he had fallen on the basement stairs or been reaching for something on a shelf and had something fall on his head? Not super likely, but you wouldn’t want to have a dozen people searching outside while he’s lying unconscious inside. So you’re systematic. You look. Even when you think someone’s chest pain is likely to be benign and coming from his esophagus, you still check an EKG because you don’t want to miss a heart attack. The kid was not inside the house.

I stayed with our friend, reassuring her that she would probably be scolding her child for his disappearance within the next few minutes. The family friend drove back to his house to look – and saw in his mailbox the item the child had run to return to him. He called. And at the same time, one of the police officers swung by to say that another officer had just picked up the kid and that they were on their way back. We called the driving and on-foot searchers, and everyone came home.

The child was missing for less than a half-hour, but it of course felt like hours to us. Our friends’ son learned the importance of telling someone when he’s going somewhere, and of bringing his cell phone with him. Our friends learned that their child could navigate his way around our town a lot better than they had thought. And we all had reinforced the importance of responding quickly, systematically, and appropriately (news crew hadn’t been called, no Amber alerts issued, just as a doctor wouldn’t go straight to a cardiac catheterization for that patient with chest pain without first checking an EKG and some other basic things).

Breathe. Call for help when you need it. Be systematic. Communicate. Ask questions. And remember that the most likely outcome is indeed the most likely outcome, but take necessary steps to address other possibilities.

A Helpful Slightly-Sick Day

Our 13-year-old woke up feeling lousy two days ago. He had a sore throat and sinus pressure, and felt really tired and generally icky. He didn’t look toxic – just a little tired. I gave him a Cold-Eeze zinc lozenge and told him to get ready for school – a method that generally can tease out exactly how bad one of my kids feels. He just sat at the table. We generally adhere to the “unless you have a fever, are actively vomiting, or have blood squirting out of your ears, you can go to school” policy, but there’s been a particularly hard-hitting virus going around the neighborhood, so I figured I’d keep him home – no need to infect others if he was in a particularly germ-effusing state.

He had awakened at 6:30, and by 7 he was back in bed. He slept until 11, and then got up, gargled with salt water, ate a little rice, and worked on a math assignment his teacher had e-mailed to him when we told her he would be out sick that day. Back to sleep by 12:30. He woke up again around 3:30, had some chicken noodle soup, was back in bed within an hour, and woke up again around 7, when he was feeling well enough to join the family at the dinner table (where his 16-year-old and 17-and-three-quarter-year-old brothers joked that we never would have let them stay home without a fever, to which my husband and I smilingly responded that that was obviously because we love the 13-year-old more). He went to bed for the night at 9:30, and woke up yesterday morning feeling completely fine.

He doesn’t normally sleep for 18 hours total in a 24-hour period, so my powerful doctor-sense (or “duh”-sense) tells me his body really needed some rest to fight this thing off. Or maybe it was the zinc lozenge. Or the salt water gargle. Or the chicken soup. Or maybe he would have been perfectly fine by yesterday morning even if I had made him go to school the day before. There’s really no way to “know” for sure – I can’t do a prospective, placebo-controlled trial of each of the possibilities on my child, so my medical decision making was not “evidence-based,” nor is my conclusion that I did the correct thing based on rigorous academic study. It is based on common sense. A generally healthy 13-year-old who felt yucky and exhausted stayed home and slept and felt better the next day. No need for antibiotics or any other “big guns.”

Much of the art of medicine lies in knowing when a little time and rest is needed, and when more is needed. Sometimes, as Voltaire said, “the job of the doctor is to amuse the patient whilst nature takes its course.”

 

(Note: Men may not appreciate this one)

This morning I went for my annual mammogram. It’s not something I generally look forward to. In fact, I mildly dread it.

In my personal experience, mammograms have ranged from quite uncomfortable to downright painful. And then there’s the general unpleasantness of standing topless in a cold room. The first time I had this screening imaging study done, the plate pressed so hard into my sternum that I was almost in tears. Other times, the plates have dug into my ribs or my sides, or my skin has been pulled too tight in various directions. A few times, I needed to repeat a shot or two because I was told that the radiologist needed another picture because the first wasn’t compressed enough.

Last year when I went, I wanted to avoid the need for repeat pictures. The tech told me to let her know when I couldn’t take any more squeezing. So I just gritted my teeth and let her keep tightening. And she kept going. My breasts felt bruised and sore for weeks afterward. And one of the views needed to be repeated anyway.

So I really didn’t want to go today. But I did. Although there is some controversy as to the ideal timing between screening mammograms at different ages, my doctors recommend an annual schedule and from the studies I’ve seen, I agree that that’s a reasonable plan for me.

So I went to my appointment. And when I went into the room with the technician, I followed the advice I give my clients and that I’ve always given my patients. I talked. I voiced my concerns. And I was lucky to have a fantastic person taking care of me.

As she led me to the room, she spoke to one of the nurses about what room we were going to and where we would head afterward so that I would be seen efficiently. I commented on how she really had everything streamlined. When we entered the room, rather than keeping my mouth shut and worrying about being seen as “a complainer,” I told her about my past painful experiences, because I didn’t know how to get the appropriate level of squish without being injured (believe it or not, they don’t teach us that in medical school).

She told me that the re-takes that I had done in the past were likely not because of inadequate compression. She said that when the radiologist sees a little something that doesn’t look quite right, they get another picture to make sure, but so as not to alarm people they tend to say something that indicates the positioning or compression for the film wasn’t good enough, and on the repeat views they generally determine there’s nothing worrisome. She taught me that maximum compression doesn’t mean the best picture – there’s actually an ideal level that you can tell by the firmness of the skin on the compressed breast.

She performed the most comfortable set of breast x-rays I have ever had. And nothing needed to be repeated. And I wasn’t even cold, because instead of having me remove the gown completely, she pulled off one sleeve at a time and tucked the gown into my waistband so that most of me was covered and warm. Did I mention that this person was amazing? 

None of this, by the way, was special treatment or “professional courtesy.” I never told her that I’m a doctor. We simply spoke to each other as we would want others to speak to us. I was honest. She was honest.

I have her card – and I’ll be sure to schedule next year’s appointment when she’s working. I also plan to relate my experience to the people who run the department. Everyone should have a mammography experience like the one I had today, every time. No need to freeze. No need to endure painful squeezing. But someone does still need to work on a lighter adhesive for the nipple markers…

The Trick That Makes This Doctor Furious

I use my computer a lot, so I see a lot of advertisements. Many of them are for the latest two or three items I’ve priced online (which I find somewhat creepy but fairly easy to ignore). Many of them are generic, casting a wide net. These generic ads frequently talk about “one ridiculously easy trick” to halve your car insurance payments, lose 50 pounds, learn a foreign language, look younger, or drastically reduce your utility bills. Experts in the relevant fields apparently don’t want you to know about these ridiculously easy tricks, and the fact that “local moms” know about them makes the experts “furious.”

The websites promoting these ads either put malware on your computer or make their sites impossible to navigate away from (“are you sure you want to leave this page?” and if you click “yes,” they take you to another page selling the same thing) until you give them your credit card number to subscribe to deliveries in perpetuity of the magic product. They are scams. They are silly. Most people know this and ignore them, but some folks are sucked in.

Those that are sucked in are either looking for an easy way to do something that takes a lot of work or they’re annoyed and fed up with those the ads purport to infuriate. That’s the aspect I want to discuss – the annoyance and fed-up-ness. I can see that people might want to stick-it-to-the-man in situations where they feel like they have been treated less-than-fairly. I suppose there are people who hated their college’s foreign language requirement, resented the homework their professor assigned, and can’t wait to do what “makes language professors livid!” Of course, if you were to take a second to think about it, you’d realize that a language professor wouldn’t be angry if there were an easy way to learn a language – a professor wants her students to learn! But the ad tries to get people to act on an initial feeling of animosity. I find it sad that there is animosity toward teachers (some of my favorite people in the world are teachers).

And as a doctor, it bothers me that people are capitalizing on an impulse to do something that “infuriates doctors.” Again, if you were to think about it for a second, why would a doctor be angry if someone safely and effectively were to lose weight or quit smoking? But the fact that the impulse is there says that there exists among some a perception that doctors want to coerce patients into doing things that somehow benefit the doctors and not the patients. The perception is that the doctor wants his patient to take an expensive medication (which somehow financially benefits the doctor) rather than the mail-order magic berries or green coffee beans or whatever other magic potion the website offers for the bargain price of $69.95 per month – a 70% savings off the retail price!

Doctors need to do a better job in the PR department, specifically by working to partner with their patients to help them feel more engaged and empowered with their own healthcare. Physicians need to do a much better job in the general education department – educating their own patients and doing outreach to help educate the population-at-large on topics like how to evaluate a research study and what websites are trustworthy sources. For example, http://nccam.nih.gov/ is the site for the National Center for Complementary and Alternative Medicine, run by the NIH, which conducts and supports research on and provides information about complementary health practices, including use of supplements/herbs/etc.

What really infuriates the physician writing this blog is unscrupulous people looking to make a buck who try to drive a wedge between people and their doctors. I’ll post this blog later in Chinese, as soon as I finish the program that ticks off language professors, which I paid for with the money I saved on homeowner’s insurance using one ridiculously simple trick.

Eye Eye

I had been working on an entirely different post, but I got sidetracked yesterday by a brief scare. I received a phone call in the late afternoon from someone very close to me. Please note that this someone is also a doctor. “Uh, I need you for a minute. I’m kind of freaking out. Can I talk to you?”

She had just gone to her local optometrist to get a new prescription for glasses. The optometrist looked in her eyes, told her that both of her optic nerves were swollen, that this was caused by a brain tumor or multiple sclerosis, and that she should proceed immediately to a hospital for an MRI. She has had no symptoms whatsoever that would have been indicative of either of these things. She realized this. I said that someone else needed to evaluate her and that there were much more likely (and benign) explanations. She of course knew this, but when a healthcare provider says something like that to you, it can be difficult to remain rational and objective.

She had already called the leading ophthalmology hospital in her region and had been told that the emergency room was overflowing and that it would be hours until she could be seen. A very wise woman, also a part of our conversation, suggested that she go to the ophthalmologist’s office where she had been seen in the past. One call to the office, and she was told to come in and that she would be seen right away.

The ophthalmologist looked into her eyes, still dilated from her earlier exam. She looked very closely. The nerves were not swollen. The ratios were not quite normal, but everything was crisp, as it should be. Her visual field testing was normal. Although the ophthalmologist who had seen her in that office years ago had since retired, the doctor now seeing her had access to past records and could see that this anatomic variant had been noted in her exam many years before, and needed nothing more than observation. No swollen nerves. No brain tumor. No MS.

The optometrist certainly did the right thing by refering her patient on when she noticed an abnormality. And the ophthalmologist said that swollen nerves were a reasonable interpretation for someone to make of her exam if she had not seen such a thing before or had not had access to past records. But a few things could have been done better. First, assuming the medical situation does not involve something that requires instantaneous action, taking a few minutes to look for a back-story, to find old records, and to think about what clinically makes sense in a particular situation, can be very useful. Even when a situation does warrant immediate action, this digging can be done simultaneously to the early action so that it can guide further actions. One of those benefits that will come when electronic medical records are all able to “talk to each other” someday is that this will be able to happen faster. Second, even though a patient is a doctor and could come up with a list herself of all the potentially horrible things that could cause something, and even though a patient with no medical training can also do a quick internet search and also come up with a terrifying list of possible causes, a healthcare provider should probably be careful, while of course communicating the need not to ignore something, not to scare the living daylights out of a patient.

For example, “Your belly pain and tenderness concerns me. This is not something we should ignore. There could be a number of different causes, but right now we need to make sure it’s not your appendix, so I’m sending you to the hospital. I’m calling now to let them know you’re coming,” rather than, “Appendicitis causes this pain. Get to the hospital right now.”  Or, “I see something on your EKG that doesn’t look quite right to me. You don’t have any cardiac symptoms, and your physical exam is fine, but I’d like a cardiologist to look at this. I’m calling Dr. Smith’s office now and will fax the EKG directly to her, unless you have a cardiologist who you already see that I could talk to,” rather than, “You’ve got an abnormal EKG. This could mean you’re having a heart attack. Go to a hospital and get a cardiac catheterization right now.” Or, “I’m seeing something that doesn’t make sense when I look at your optic nerves. I don’t want this to wait too long, so I’d like you to see an ophthalmologist today to be evaluated. Do you have an ophthalmologist I can call, or should I send you to one of the ones I know?” rather than what was said yesterday…

Of course it’s a balance for healthcare providers – you certainly need to convey a level of urgency and the importance of addressing certain situations in a timely manner, but a little bedside manner can go a long way. Yesterday’s situation could have gone a different way. Assuming the medical reality was the benign anatomic variant that it turned out to be, there could have been a big waste of resources: a trip to a random emergency room with a message from the patient that “my optometrist just told me my optic nerves are swollen in both eyes and that I need an MRI,” a quick look in the back of the eyes done in a light room with a poorly functioning ophthalmoscope by a doctor who is not specifically trained to distinguish subtle back-of-the-eye findings, and a very expensive, unnecessary imaging study. (Please note that I am by no means implying that a test with negative results is unnecessary – but in the above case an evaluation by a specialist and a thorough review of medical records made it unnecessary. Tests are frequently needed to rule out certain conditions, and ruling them out by no means implies that the tests were not important to do!)

If the eye findings had in fact been something dangerous, if there had been accompanying symptoms or visual field defects, then prompt imaging and diagnosis would have been imperative. I am glad that the optometrist was able to recognize that something was not “normal” and needed further evaluation. And here is where we find the doctor-patient interaction from years before lacking in effective communication. Even if a physical exam finding or idiosyncrasy is completely benign, a patient needs to know about it. It is the doctor’s responsibility to say to the patient, “You have an unusual finding – it doesn’t have any clinical significance, it is not at all harmful, and you don’t need to worry about it, but you should know about it in case another healthcare provider sees it and doesn’t know what it is. I’m writing down the name of it and a description, so future doctors can determine whether something they find on your exam is this particular thing or something else. Please have any of your other care providers call me with any questions about this in the future.”

And a fully empowered patient will ask, after any physical exam or test, what all of the findings are, even if the findings are benign. Ask for copies of any test results (disks of any images, copies of EKGs, etc.) and for copies of the test/imaging reports/interpretations. Ask for physical exam findings in writing. The more detail you ask for, the more healthcare providers will give you, and the more they’ll get in the habit of providing such written details to all their patients. Electronic medical records are making it easier for this to happen.

Any one of us has the potential to get scared, even when (and sometimes moreso when) we have a lot of medical knowledge. Call people who can help calm you down and think clearly. Gather your information. Seek expert opinion. Keep good records. And remember to breathe.

Talking to Tables

Do you ever find yourself talking to inanimate objects? I was grocery shopping today and apologized to the shelf I bumped into. Just an automatic response to a stimulus, but not appropriate.

Kudos to my parents for ingraining basic manners into my behavior: if you bump into someone, say you’re sorry. But the shelf wasn’t a someONE. It was a someTHING. My brain took the paradigm of “apologize when you bump into someone” and generalized it to “apologize when you bump.” It’s interesting how habits form and evolve like that. There’s so much people do on autopilot.

My husband and I moved into our current home just over 17-and-a-half years ago. I drive to my house on autopilot. Of course I respond to brake lights in front of me and obstacles in the road, but I’m not actively thinking about where to turn. These days that’s a bit of a problem, because they’re doing major construction on my street’s access road to our west, and the access road to our east is one-way. This means that getting home actually takes some planning.

The first few weeks of the construction I went the wrong way and had to turn around in a parking lot about 95% of the time. Over the next several weeks my record has greatly improved – I now go the correct way about 98% of the time (just in time for them to re-open the west-side road at the end of this week).

We do so many complex things that a huge proportion of what we do has to be automatic. Can you imagine having to think about taking each step as you walk from one room to another? Or about having to think about each separate word when you read? Or about every detail involved in making a peanut butter sandwich?

But this wonderful ability to make things habitual or automatic can work against us in some circumstances. Do you automatically grab a snack when you watch a movie? You’re probably not even hungry when you sit down on the couch to start watching a film after dinner, but you had a box of buttered popcorn or Junior Mints enough times when watching a flick that grabbing food when you watch a movie is now automatic. Breaking this automaticity requires consciously thinking about whether or not you are actually hungry when you find yourself opening the fridge or the pantry or a bag of chips.

Luckily, we can also make the tendency to form habits work to our advantage. After a week or so of taking a brisk walk each evening or after a few times of responding to stress with deep-breathing techniques, we are well on our way to automatic behaviors that will help us live healthier and more peaceful lives.

Most of us are likely to have a large bowl of candy near our front door now for the trick-or-treaters. There will likely be a bunch left over. Showing restraint with the leftovers by spreading them out so that you only have a few pieces each evening can actually establish a new daily candy-eating habit. You’re better off splurging on whatever you’d like from the bowl on Halloween and then getting rid of the rest of the candy the next morning so that you’re not eating it on multiple days and setting a new pattern. (Of course you should not do this if you have diabetes or any other medical condition requiring careful control of carbohydrate intake.)

Enjoy your Milky Way bars. I’ll be enjoying my Reese’s Peanut Butter Cups. They’ll be out of my house by Friday and I won’t get into a sugar pattern that drags into the November/December holiday season. But I will say I’m sorry if I bump into you. Or if I bump into your table.

When Stress Brings its Own Antidote

A little bit of stress can be good for us. It can perk us up, energize us, get the blood flowing, and push us to move forward. A body reacts to stress by releasing chemicals which cause, among other things, a rise in heart rate and blood pressure, which facilitates fight, flight, or, as the case may be, finishing a paper before a deadline.

But constant stress is not good for us. Those chemicals which facilitate our fight or flight response damage blood vessels over time, make us gain weight, and make us lose sleep. So it’s important to find ways to negate that stress: deep breathing, exercise, meditation – regularly practicing these techniques helps protect and heal both mind and body from the ravages of excess tension.

Of course it’s sometimes hard to remember to breathe deeply or to take a walk when someone ticks you off while you’re in the middle of doing something else. Just yesterday morning, I had difficulty remembering to breathe deeply or take a walk when one of my sons ticked me off while I was doing dishes. The off-ticking issue involved a cell phone and a snarky comment accusing me of an invasion of his privacy (which I had not, in fact, committed, although it would have been well within parental perogative to have done so), which progressed into a gruff, teeth-clenched, really-not-overly-polite-or-nice-on-either-of-our-parts exchange of words and glares. This exchange lasted about 20 seconds, at which point another son entered the room, heard the argument, and said, “Oh, the reason your text message had been opened is that you plugged your phone in my spot overnight and I thought it was mine.”

Brief exchange between the two boys. Smart-alec comment from the other son who had observed the whole thing. A “Sorry Mom, my bad,” from the originally obnoxious one. A few more sarcastic jabs and laughs among the three boys. I smiled a bit but was not yet ready to let go of my annoyance, so I went back to loading the dishwasher while continuing a tirade in my head.

And then the most beautiful sounds from the piano came wafting in from the living room. It was the kid with whom I was trading snarls just moments prior, playing a song he knows I love. And my anger melted away just as quickly as it had flared up. The lilting melody, the rich harmonies, the sheer beauty enveloped me. I turned off the water, walked into the living room, and watched my son’s fingers fly along the keys as his body leaned into the emotions of the song and swayed with the rhythm.

I sat and listened. And watched. And loved. And forgave. And my shoulder muscles relaxed. And my blood pressure returned to normal.

Damn, the kid’s good.

Baseball and the Fight Over Obamacare

Once a Red Sox fan, always a Red Sox fan. But when you live your adult life in Metro Detroit, you grow to love the Tigers. Although I was too emotionally spent sports-wise on Saturday night from Michigan’s quadruple-overtime football loss against Penn State to worry much about the outcome of the first American League finals game, game two caused some dissonant feelings: I was thrilled that the Red Sox won, but also a little sad that the Tigers lost. That’s baseball. Someone wins, someone loses.

Sadly, our national discussion on healthcare reform has become a win-lose debate. People identify with one team or the other, there’s a “my guys versus your guys” mentality, and the fans on each side are trash-talking rather than engaging in constructive conversation. The goal has become beating an opponent. It’s the equivalent of “The Yankees stink” – no respect, just vilification of the “enemy” and a focus on winning as opposed to getting-it-right.

We all have our favorite teams. Our teams are part of our identity – we’re Red Sox fans or Tigers fans because we grew up in Boston or Detroit, or we love the Reds because they won the World Series when we first became interested in baseball. We’re proud of our teams and want them to do well because it feels like we win when they win. And when someone is playing against our team, they’re playing against us.

But even in baseball, where the loyalties run deep, there can be an appreciation of talent and skill that isn’t bound to team allegiance: the All-Star game. The best of the best. All working together. No, the All-Star teams don’t have the cohesiveness of the regular teams, but the members all respect one another and the fans recognize the expertise. There’s not really a rabid fervor over American League versus National League, but more of a communally shared admiration of an ideal.

If the discussion and forging of policy must be like a baseball game, let it be an All-Star game. There’s wheat and chaff on both sides. Get rid of the bad stuff. Glean the best. There is the potential for remarkable good to come out of this. Few would argue that it’s bad that no one can now be denied medical coverage because of pre-existing conditions. Few would argue that bureaucrats should make medical decisions for patients. Keep the good. Get rid of the bad. Tweak it as necessary – put in a relief pitcher when needed. Use a pinch-hitter. Use a pinch-runner.

The near-lifelong Red Sox fan in me and the adoptive Tigers fan in me want to share the glory of the AL title. Maybe not an equal share – probably around 60-40. That cannot happen in this case.

One team will win the American League series and one team will win the World Series. But our entire country stands to win (or lose) the battle for optimal healthcare. Let the battle be an All-Star game.

 

Suburban Drama With Universal Themes

Turf wars. Power. Control. Even when everyone’s goal is the cultural enrichment experiences of children, these primal drives can rear their ugly heads.

Our school district is keen on music. Not only is the administration committed to top-notch music education programs, but the parent community gives generously of both manpower and financial support, and the community-at-large is monetarily supportive. Up until this school year, there has been a parent organization of instrumental boosters who dedicate significant time and money (through donations and fundraising efforts) to support the band and orchestra programs throughout the district. One big, happy, musical family – think “Partridge.”

But this year the orchestra has split from the instrumental boosters and started its own association. There is much snipping and moaning and complaining from a lot of families. Since our family has two kids in the band program and one in orchestra, I’ve been bouncing back and forth from various levels of “somewhat irked” to “significantly ticked off.” The two organizations are ostensibly still working together for a few of the major fundraisers, but there is bickering over the details of distribution. Families now have to decide whether they’re representing the band or the orchestra when they volunteer to take on a shift. What used to be one donation check to a big general pot (with occasional extra contributions to specific projects) now has to be divided, but it’s not exactly clear how to divide it.

I am well aware of how lucky I am to live in a community that is so supportive of arts education. And I am equally aware of how the current “problem” is insignificant in the grand scheme of things (or even in a much smaller scheme of things, for that matter). But this small-scale secession mirrors those on larger scales. It speaks to issues of money, power, control, self-interest, and perceived fairness. Such issues arise in families, schools, workplaces, government – pretty much anywhere you have more than one person and a finite supply of anything. They certainly come to play within the details of how the medical world functions. Who’s making medical decisions? Is it the primary care doctor? The specialist? The patient? The patient’s family? The insurance company? Who has how much say in each decision? How much does each provider of the care get compensated? Who pays for what and how much do they pay?

In our community, the friction (which, by the way, originated and is contained among a very small contingent) is an inconvenience. The overall music programs will retain their excellence, and although fundraising and allocations are at this point dividing, the music community as a whole is strong, and the kids and families are all friends, looking out for and supporting one another. We value our community. I would love for our elected government officials to reflect this overall good will towards their fellow humans as they work to resolve our federal budget conflicts.

Yes, we each need to be our own advocates. But “our own” includes more than just our selves. It includes our families. Our friends. Our block. Our neighborhood. Our school. Our school district. Our county. Our state. Our country. Our world.

Waiting Impaitently

Sometimes it’s difficult to practice what I preach. But I try.

A couple of weeks ago, I spent the evening in the emergency room with our youngest son (don’t worry – he’s fine). I hate going to the ER, but every once in a while circumstances necessitate it. I called doctor friends in the relevant specialty, as well as our son’s pediatrician, to confirm the need for the trip. They said to go. So we went. And this particular ER encounter did not make me like the patient side of an emergency department any more than before.

We were there for an issue that is time-sensitive – it’s certainly on the list of things that need super-quick evaluation. It took longer than it should have to get through triage and into the actual ER (maybe 20 minutes or so), but to the hospital’s credit, once we were actually in the room, the ER resident saw us almost immediately, realized the potential urgency, and had the attending doctor come right away. They ordered the necessary test, called the department to make sure it would be done immediately, and let us know that my son was the next person on the list and would go up promptly.

We waited about fifteen minutes. I checked with the nurse, who informed me that “they’re on their way” to get my son for the test. We waited some more. After another fifteen minutes or so, I checked with the nurse again. The same reply: “They’re on their way.” Another ten minutes went by. I got the resident’s attention and asked him if he could call up and see what was happening. He told me that he didn’t have a way to call anyone else. Another ten minutes. Went to check with the nurse again, who at this point gave me a really annoyed look and repeated that “they’re on their way.”

Honestly, the only way that they could possibly have been “on their way” that whole time was if they had been coming from Ohio.

We waited far longer than we should have for the test that determined whether a surgical emergency existed. It should have been done immediately, but it took significantly longer than an hour to obtain. And my polite advocating for my son did not seem to be fruitful. One of my specialist friends called and texted several times to check up on us, and kept urging me to push harder to get that test done.

I pushed. And it was very frustrating. I kept my composure and stayed polite, but I was seething inside. The nurse made another phone call. And it worked.

When the woman came to transport my son, I don’t think it would have been possible for her to move any more slowly. She was perfectly pleasant but showed absolutely no sense of urgency. I smiled and helped her push the bed so that we could make better time.

Emergency departments are grossly overused. They are filled with people who have had sinus congestion for two weeks or lower back soreness for a month, symptoms which should be addressed in a physician’s office. I understand the frustration of ER personnel and the at-times jaded attitudes of the staff. But it is the job of the healthcare workers to get beyond the workplace frustrations and to look at each situation through the eyes of the patients and their families.

Yes, there are people who use emergency room resources when they’re not needed. But most of us go out of our way to avoid emergency rooms. When we’re there, it means we’re really concerned about something. Assuming people are being polite, medical personnel should not show annoyance. A person transporting a patient for a “STAT” test should look like she’s hurrying. Residents should know what phone numbers to call to expedite what needs to be expedited.

The test turned out normal. No need for surgery. A little rest would do the trick. The fact that it then took another hour-and-a-half to be discharged was merely an annoyance, not a worry.

But believe me, I get it. When I tell my clients and my readers to advocate for themselves and their loved ones, I know it’s hard. I know it’s a delicate balance between making sure you get what you need and not annoying people in the process. But it has to be done. And hospitals are working on seeing things from the patients’ side. The gentle reminders and the self-advocacy help them get there.

The bill for the ER visit arrived in our mail today. That’s a subject for another day…